Where can I find help looking up my GRC student email address or setting/resetting my password?

Answer

New student emails - Fall 2021

As part of Green River's change to Washington's ctcLink system, GRC students will receive new email addresses when they are registered for classes or register for new credit courses. If you have recently registered for classes, your new email address will be activated typically the next business day. You can find more about the new student emails and ctcLink on GRC's ctcLink & email updates page.

General Tips

If you cannot log in to your Green River Student email, you can look up your GRC email address and find information about resetting your password on the Green River Student Email help page.

Some student email troubleshooting tips:

On the Student Email Help page:  

  • were you able to look up your new address ending in @student.greenriver.edu?
     
  • were you able to set the password using https://password.greenriver.edu (on the same help page)?
    • Choose "Forgot Password" to set or reset your password. When you're done setting the password, you're still on the same "set password page." Just exit out (close) the window/tab. 
       
  • were you trying to log in using the link to Student Email on Quick Links or the link on the Student Email Help page? 

Make sure you're in the right place - new vs old log-in pages

  • Our email browsers and devices often remember where we've been and "help" by auto-logging us into things. You may be being redirected to the old login page. 
  • You can test this by using an Incognito window to log in. It bypasses all of the re-directing that can happen with the browser.

If you can successfully log in using an incognito window, you can fix the regular browser by clearing your browser cache and cookies.

  • You will need to know your GRC Student ID number (ctcLink ID number) to look up your email address and/or reset your password. Not sure what your student ID (ctcLink ID) is? Please contact the library Reference Desk or the GRC student IT help desk for assistance setting up your ctcLink access or looking up your ctcLink ID.

Need more help logging in to your GRC Student Email?

Please contact us at the Holman Library Reference Desk, and we can help you further. ðŸ™‚

  • Last Updated Jun 13, 2022
  • Views 240
  • Answered By Katie Cunnion

FAQ Actions

Was this helpful? 0 0