How do I set up multi-factor authentication for my Green River accounts as a student?

Answer

As of January 22, 2024 all current GRC students will be required to register for: 

  • GRC multi-factor authentication (MFA) in order to access GRC campus systems controlled by Microsoft passwords (This includes, for example: email, Canvas, Office 365, OneDrive, library database access off-campus) 

  • ctcLink multi-factor authentication (MFA) (Includes services like: class registration, financial aid) 

  • Self-Service Password Reset (SSPR)

    •  Students will also be prompted to change their password to a 12-character-minimum password (if they have not already done so)   

Assistance with Setting Up MFA & Password Reset

  • The MFA website has all the quick guides, screenshots and video tutorials about this process 

  • ALL questions and troubleshooting go to the Student Technology Service Desk (in-person, Zoom, email, phone options).    

  • During their business hours, this Desk can coordinate issuing temporary passcodes (good for 8 hours on one device) to students who temporarily do not have access to their mobile device but still need to access GRC campus systems 

  • Outside of those hours, students can leave a voicemail or email the Student Technology Service Desk  and will be responded to the next business day for the passcode 

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  • Last Updated Jul 09, 2024
  • Views 27
  • Answered By Katie Cunnion

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