The library is separate from the online classroom environment and unfortunately we can't help with most of the Canvas problems that students run into. The good news is that Canvas has its own online chat system along with some friendly, wonderful people who can help!
To get help with Canvas and your online class go to this website:
https://www.shoreline.edu/elearning-services/default.aspx There is a 24/7 live chat available for both students and staff in the lower right of the screen on that page.
If your question isn't answered here, try these!