Q. What is Virtual Reference?
Virtual reference, commonly known as VR, is reference provided through any virtual means.
AskWA stresses that virtual reference is not about adding a new service in the library. Instead, it's about offering an essential service: reference, in the venues and using the technologies that are familiar and convenient for library users.
More and more, library users expect to have services provided to them online. Cell phone users want everything at the touch of a button, no matter where they are. It is up to libraries to keep up with our users and provide services that are of value, both in content as well as in delivery